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Shopping Information
You can easily find products by using the search bar or browsing our collections. You can also shop by size, color, style, or category to quickly find the perfect rug for your space.
If you need help choosing a rug, feel free to contact us—we’ll be happy to help you find the right one
Yes. Simply click the Wishlist (♡) icon on any product to save it for later. You can view and manage your saved items anytime by visiting your Wishlist.
Please note that you may need to be logged into your account to access your Wishlist across different devices.
All products displayed as Available on our website are currently in stock and ready to ship.
If a rug has already been sold, it will be marked as Sold or Out of Stock, and it will no longer be available for purchase.
Because many of our rugs are one-of-a-kind vintage pieces, each item is available in limited quantity. If you find a rug you love, we recommend placing your order before it sells out.
Yes. You can place an order as a guest without creating an account.
However, creating an account allows you to track your orders, save your shipping information for faster checkout, and view your order history.
Payment Information
We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal and other payment methods available at checkout, depending on your location.
All transactions are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected.
Yes. Your payment security is our priority.
All transactions are processed through secure, encrypted payment gateways using industry-standard SSL encryption. We do not store your full credit or debit card information on our servers.
Your personal and payment information is handled with the highest level of security to ensure a safe and secure shopping experience.
Yes. If you have a valid promotional or discount code, you can enter it during checkout in the Coupon Code field before completing your purchase.
Only one coupon code can be applied per order unless otherwise stated. Coupons cannot be applied after an order has been placed and may be subject to expiration dates and specific terms and conditions.
If your payment is unsuccessful, your order will not be completed. Please check that your payment details are correct and try again.
If the issue persists, we recommend contacting your bank or payment provider, as the transaction may have been declined for security or authorization reasons.
If you continue to experience problems, please contact our customer support. We’ll be happy to help you complete your order.
Order Returns
We want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return within 14 days of delivery.
If you wish to return an item, please contact us within 14 days of delivery with your order number and the reason for your return.
Once your return request is approved, we will provide you with return instructions. The item must be returned in its original condition, unused, and securely packaged.
After we receive and inspect the returned item, your refund will be issued to your original payment method.
Please note: Unless the item is damaged or incorrect, return shipping costs are the buyer’s responsibility.
Unless the item is damaged, defective, or incorrect, the buyer is responsible for return shipping costs.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and its packaging. We will work with you to resolve the issue as quickly as possible.
Yes. If you would like to exchange your rug, please contact us within 14 days of delivery.
Exchanges are subject to product availability. The returned item must be in its original condition, unused, and securely packaged.
If the requested replacement is unavailable, we will gladly help you choose a similar rug or issue a refund in accordance with our Return Policy.
Please note: Unless the exchange is due to a damaged or incorrect item, return shipping costs are the buyer’s responsibility.